Job Description

Role: Customer Service Intern

Location: Devizes or Bristol

Salary: National living wage

Contract type: Fixed Term – 9 months, full time (35 hours per week)

Closing date: 24 April 2022

We have an exciting intern opportunity for a blind or partially sighted person to join our team and be our first point of contact for clients, organisations and the general public.  The post will take the lead dealing with external calls, emails and visitors to the organisation.  The postholder will be answering the phone; dealing with general enquiries; transferring calls; taking accurate messages and ensuring that they are passed on promptly to the right person; and providing other administrative support to the team as required.

This is a great opportunity for someone with a caring and understanding phone manner to add real value to a small but growing organisation, and to learn new skills in the process.

The role is part of the Get Set Progress internships programme for blind and partially sighted people to secure that first rung on the career ladder or who are returning to work following a career break.  We are therefore only looking for blind and partially sighted applicants for this role. 85% of Get Set Progress interns leave and gain paid employment in a wide range of sectors.

The successful applicant will have excellent communications skills, a good standard of verbal and written English, a high attention to detail and a caring, professional and positive attitude.

Sight Support West of England works to reduce the impact of sight loss, supporting blind and partially sighted people to lead independent lives and to secure equal access to services.  We deliver local services across Bristol, Bath, South Gloucestershire, Wiltshire and Swindon.

To Apply

Read the job description for the role here

Customer Service Representative – Job Description (DOCX, 81 KB)

If this sounds like the opportunity for you, please send your CV and a covering letter outlining how you meet the criteria outlined in the person specification.

Please send these documents to: info@sightsupportwest.org.uk

If you would like to know more about the role before you apply, informal confidential discussions prior to application are welcome; please call 0117 322 4885 to arrange an appointment, or you could send questions by email to info@sightsupportwest.org.uk and we will reply as soon as possible.

We require all applicants to have the appropriate right to work in the UK.

This role is subject to a DBS check.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

This post has a Genuine Occupational Requirement that the successful applicant be a blind or partially sighted person in line with The Equality Act 2010.