IMPACT REPORT 2019/2020


The 2019/20 financial year was Sight Support West of England's (previously Vision West of England) first full year of operation, and Wiltshire Sight’s first year working under the umbrella of Sight Support West of England. This brief report gives a flavour of who we work with, what we did, and what we achieved over the year.  

55% increase in new clients over the past 12 months
30% of our clients have significant additional physical impairments

  • 1795 clients supported in 2019/2020
  • 657 new clients over the past 12 months
  • 2442 information and advice sessions provided
  • 837 attendances at social groups
  • 47 people attended training courses - since Nov 2019

What you said

“The support has given me so much more confidence - it has opened my eyes to what I can do, a 100% improvement to my life. I can now get out and about and have even been able to go fishing again!”

“Vision West of England have been fantastic. Everyone I have spoken to has been very professional, friendly and helpful”

“The help provided was brilliant and everything was explained simply. My sight loss no longer feels daunting”

98.6% of clients rated our services good or excellent

All of our information, advice and guidance work with clients is focussed on one or more of the eight following areas:

Understanding your eye condition
Someone to talk to
Making the best use of your sight
Health and wellbeing
Managing at home
Getting out and about
Work, Learning and having your say
Finances and planning for the future
We’ve just started but look what we’ve already done!

From June 2019 we started measuring clients’ progress against the 8 outcome areas listed above. Although progress takes time, we can already see significant results coming out of our Sight Loss Assessments:

94.9% report an increase in confidence
71.4% say they feel less isolated
93.3% say they are better able to manage day to day
38% of clients showed improvement against 3 or more outcomes

91% of clients showed improvement against at least one outcome

What we spent

Sight Loss Support Services £342,500

Fundraising costs £47,400

The Image shows a graphic represntation of the fugures above


Sight Support provides local services for people living with sight loss across Bristol, Bath & North-East Somerset and South Gloucestershire and in Wiltshire under the banner of Wiltshire Sight. Sight Support is the operating name of Vision West of England, UK registered charity no. 1178384
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