Impact Report

We monitor our work to ensure our services have real impact and lead to positive change for blind and partially sighted people across our region. Measuring outcomes helps us understand what’s working well, gather feedback, and continually improve what we do.

We’re proud of what we’ve achieved, and these reports highlight some of our key outcomes and feedback from the people we support.

You can download the PDF versions of each charity’s latest Impact Report below.  If you would prefer the report in a different format, such as a Word document or audio file, please contact us to request one.

Sight Support West of England Impact Report 2025 (PDF, 4 MB)

Wiltshire Sight Impact Report 2025 (PDF, 3 MB)

Insight Gloucestershire Impact Report 2025 (PDF, 3 MB)

You can also read our previous Impact Reports on our Previous Impact Reports page

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Case Studies

Read real-life stories from our service users to learn more about the challenges faced in daily life and how our support makes a difference.

Amina (Sight Support West)

Amina first realised she had a problem with her sight in 2005 when she wanted to learn to drive. After not being able to see the required distance, she went to see her doctor and was immediately referred to the eye clinic at the hospital. On being told that her sight would continue to deteriorate, Amina’s main two worries were that she would not be able to see any future grandchildren that her five children may have and that she would not be able to continue to read – a hobby that she really enjoyed.

She was initially referred to the RNIB for help with benefit claims, but it wasn’t until she was told about Sight Support West of England and its Community Hubs that she realised that there was additional, tailored support available. After a meeting with our Sight Loss Advisor, Sam, Amina was highly impressed with the CCTV magnifier that was demonstrated. Luckily, we had a second-hand donation onsite that we could offer on loan* for a few weeks to see how it would benefit Amina. She was absolutely delighted that she was able to read her letters, emails and the Quran again.

“It’s great that every time I speak to somebody, they find yet another way to help me.” -Amina

Amina also wanted to get back into work, although she felt that she needed some extra help with digital technology. After joining one of Sam’s Digital Skills courses, she found a tablet to be so useful that it inspired her to buy her own. Amina was particularly impressed when she was given a demonstration of the Android app ‘weZoom’, which she has been using to help her read ever since because it doesn’t make her tired or give her a headache through excessive concentration.

Amina is going to attend the Hub in Easton for the first time soon and is looking forward to meeting Lucy and getting to know other peers to share her experiences with.

*We are not often able to loan equipment and only do so on the occasion that we have the relevant equipment generously donated to us.