Impact Report

We monitor our work to ensure that our services have real impact and result in positive changes to the lives of people living with sight loss.  As well as developing high quality services, we needed to find ways to measure the outcomes of our work.  This would also ensure people had a way to provide feedback to help us continually improve services.

We are really proud of our work.  This report captures feedback from our clients alongside some of our achievements.  We hope it shows why our services are valued so much – by us, our clients and by the wider sector.

We will produce the first Impact Report for Insight Gloucestershire very soon, based on the year to March 2025.

If you would prefer a text-only version of the report, or to download a PDF file, you can find links below to do this.  You can also find a link to our previous year’s impact report.

Download the 2023/2024 Impact Report as a PDF

Download the 2022 / 2023 Impact Report as a PDF

Read the 2022 / 2023 Impact Report as a Word Document

Download the 2022 / 2023 Wiltshire Sight focus Impact Report as a PDF

Read the 2022 / 2023 Wiltshire Sight focus Impact Report as a Word Document

Previous years’ reports can also be found below:

Read the 2021 / 2022 Impact Report as a Word Document

Download the 2021 / 2022 Impact Report as a PDF file

Download our 2020 / 2021 Impact Report as a PDF file

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Case Studies

Read real-life stories from our service users to learn more about the challenges faced in daily life and how our support makes a difference.

Amina (Sight Support West)

Amina first realised she had a problem with her sight in 2005 when she wanted to learn to drive.  After not being able to see the required distance, she went to see her doctor and was immediately referred to the Eye clinic at the hospital. On being told that her sight would continue to deteriorate, Amina’s main 2 worries were that she would not be able to see any future grandchildren that her 5 children may have, and that she would not be able to continue to read – a hobby that she really enjoyed.

She was initially referred to the RNIB for help with benefit claims, but it wasn’t until she was told about Sight Support West of England and its Community Hubs that she realised that there was additional, tailored support available. After a meeting with our Sight Loss Advisor, Sam, Amina was highly impressed with the CCTV magnifier that was demonstrated. Luckily, we had a second-hand donation onsite that we could offer on loan* for a few weeks to see how it would benefit Amina. She was absolutely delighted that she was able to read her letters, emails and the Quran again.

“It’s great that every time I speak to somebody they find yet another way to help me.” -Amina

Amina also wanted to get back into work, although she felt that she needed some extra help with digital technology.  After joining one of Sam’s Digital Skills courses, she found a tablet to be so useful that it inspired her to buy her own. Amina was particularly impressed when she was given a demonstration of the Android app ‘weZoom’, which she has been using to help her read ever since because it doesn’t make her tired or give her a headache through excessive concentration.

Amina is going to attend the Hub in Easton for the first time soon and is looking forward to meeting Lucy and getting to know other peers to share her experiences with.

*We are not often able to loan equipment and only do so on the occasion that we have the relevant equipment generously donated to us.